Connecting the Dots of Nonprofit Engagement Data: A Closer Look at Practices, Challenges, and Opportunities

Engagement, Nonprofit, Technology

Nonprofit organizations are looking beyond traditional data toward information about constituent participation and engagement. Such data might include volunteer activity, e-newsletter activity, Facebook or Twitter mentions, online petitions or pledge activities, event attendance and interaction among constituents, to name only a few. NTEN and Avectra sought input from 10 nonprofits and associations that vary in size and work across many programmatic areas for specific examples of how they are collecting, managing and sharing engagement data — and how it impacts their work.

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The Landscape of Salesforce for Nonprofits: A Report on the Current Marketplace for Apps (2015 Update)

Mobile App, Nonprofit, Technology

Salesforce CRM has the potential to be a powerful tool for nonprofits. But is it right for your organization? How can you transform it into the engine that powers your fundraising and constituent engagement? How can you make it work for you?

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Technologies and Practices for Managing Outcomes: Lessons From Large Nonprofits

Nonprofit, Outcomes, Technology

As part of a larger research project funded by the Bill & Melinda Gates Foundation, Idealware created a new report to demystify the outcomes management process and guide nonprofits through the questions they need to ask themselves as they consider the strategy and technology behind how they measure outcomes.

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A Consumers Guide to Case Management Systems

Case Management, Nonprofit, Social Workers, Technology

In this report Idealware examines five widely-used, generalized systems identified through interviews with human services professionals, consultants, academics, and other experts in this field. They also provide a glimpse into the types of systems available and what they typically do to help you get a sense of what to look for in a case management system. They then dive in for a closer look at specific systems and do an apples-to-apples comparison of features to help you understand what might work for you and what differentiates each system.

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Implementing a New Website: Planning Your Approach

Nonprofit, Technology, Web Design

Idealware created this workbook to guide your organization through the website redesign process, better prepare you to work with the web developer you've chosen, and help you plan your web content for launch.

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Understanding Software for Program Evaluation

Nonprofit, Program Evaluation , Technology

The fact is that program evaluation really is a strategy, not software. To help nonprofits in this area of technology, Idealware researched and wrote a new report, Understanding Software for Program Evaluation. This handy reference guide provides overviews of the types of software that, when brought together, can enable your organization to accurately and confidently collect, measure, and monitor the outcomes and effectiveness of its programs.

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2013 Consumers Guide to Low Cost Donor Management Systems

Donor Management, Nonprofit, Technology

Fully updated for 2013 and including all-new reviews and new products, this detailed, impartial report walks through the features that might be useful, summarizes and compares 36 different donor management systems that cost $10,500 or less in the first year, and provides detailed reviews of 11 of them.

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Case Studies

“Mobile First” Innovations for 20-year-old SACWIS Improve Productivity, Efficiency of Caseworkers

CCWIS, Foster Care, Mobile App, Social Services, Social Workers, Technology

The Arizona Department of Child Safety (DCS) took an innovative approach to digital transformation by deploying a “mobile first” strategy, allowing more than 1,400 caseworkers to adopt current mobile technology into their practice today and access real-time data and information in the field, despite the limitations of its SACWIS. By implementing Diona Mobile Visits and Diona Mobile Investigations, DCS achieved seven significant benefits:

  • Increased Field Access to SACWIS to 100%
  • Improved Caseworker Efficiency by 20%
  • Increased Time Spent with Children and Families
  • Enhanced Service Quality and Case Outcomes
  • Improved Data Quality
  • Saved $18.7 Million Annually in Departmental Costs (Projected)
  • Implemented Complete Solution in Only 8 Months

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