Case Studies

Mobile App Helps Clark County Social Workers Improve Family Engagement

Foster Care, Mobile App, Social Workers, Technology

Clark County Family and Children Services in Springfield, Ohio, needed a way to help child welfare social workers improve family engagement, but mountains of documentation and inefficient paper-based processes stood in the way. Since implementing Northwoods’ mobile document management for social services, social workers are saving up to two hours a day on paperwork and spending more face-to-face time with families.

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White Papers

A New Standard in Placement Stability

Case Management, Foster Care, Social Workers, Technology

Implemented by TFI in 2010, ECAP uses a series of algorithms that combine preference and availability matching with a scoring system that determines better matches between foster families and children. ECAP provided TFI’s placement staff with immediate improvements in the efficiency of the placement process. Intake information for each child was now easily accessible in one system, which cut down on the time it took to make placements. TFI intake staff members no longer had to sit and wait with children while other intake staff looked for placements.

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A Consumers Guide to Case Management Systems

Case Management, Nonprofit, Social Workers, Technology

In this report Idealware examines five widely-used, generalized systems identified through interviews with human services professionals, consultants, academics, and other experts in this field. They also provide a glimpse into the types of systems available and what they typically do to help you get a sense of what to look for in a case management system. They then dive in for a closer look at specific systems and do an apples-to-apples comparison of features to help you understand what might work for you and what differentiates each system.

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Case Studies

“Mobile First” Innovations for 20-year-old SACWIS Improve Productivity, Efficiency of Caseworkers

CCWIS, Foster Care, Mobile App, Social Services, Social Workers, Technology

The Arizona Department of Child Safety (DCS) took an innovative approach to digital transformation by deploying a “mobile first” strategy, allowing more than 1,400 caseworkers to adopt current mobile technology into their practice today and access real-time data and information in the field, despite the limitations of its SACWIS. By implementing Diona Mobile Visits and Diona Mobile Investigations, DCS achieved seven significant benefits:

  • Increased Field Access to SACWIS to 100%
  • Improved Caseworker Efficiency by 20%
  • Increased Time Spent with Children and Families
  • Enhanced Service Quality and Case Outcomes
  • Improved Data Quality
  • Saved $18.7 Million Annually in Departmental Costs (Projected)
  • Implemented Complete Solution in Only 8 Months

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Case Studies

Spend More Quality Time with Families

Case Management, CCWIS, Foster Care, Government, Social Services, Social Workers, Technology

Case Study: Houston County Department of Human Services
Since implementing Traverse®—a content collection and case discovery software solution—social workers in the Child/Family and Adult units spend more quality face-to-face time with families and connect them to services faster. They have a holistic view of critical case information to focus on safety and outcomes, not just paperwork.

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A Field Guide to User Adoption: 5 Proven Ways to Make Technology Adoption Stick in Human Services

Branding, CCWIS, Engagement, Foster Care, Government, Innovation, Social Services, Social Workers, Technology, Web Design

Northwooods understand how challenging it can be to roll out new technology in the field of Human Services, because we’ve done it so many times before. We’ve seen the many hurdles and potholes along the way — and understand the critical steps that can make all the difference between failure and success.

Take a minute to download our field guide. Its filled with practical steps and useful tips to make sure your technology project is successful both now and long into the future. Download A Field Guide to User Adoption today to learn more.

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Industry Articles

5 Hurdles Blocking Social Worker Productivity

CCWIS, Foster Care, Government, Social Services, Social Workers, Technology

Today's social workers and caseworkers face an uphill battle. With increasing caseloads, shrinking budgets, and turnover always looming, their need to accomplish more with less is greater than ever. We've outlined five common hurdles to productivity that social workers face every day, and how Northwoods' human services software solutions can help agencies overcome them.

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Case Studies

Lenoir County Cuts Child Welfare Turnover by 77% with Document Management

CCWIS, Foster Care, Government, Social Services, Social Workers, Technology

In 2006, Lenoir County Department of Social Services (DSS) had a 73% turnover rate within its Child Welfare unit because documentation requirements and emotional stress were taking such a big toll on social workers. At fault was a manual, paper-based process. Now, workers have access to office-based and field-based document management solutions that give them more time to focus on engaging clients, building trust, and delivering quality service. The change helped reduce turnover to 17%.

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Case Studies

Chemung County Caseworkers Shift Time from Paperwork to People

Case Management, CCWIS, Engagement, Foster Care, Government, Mobile App, Social Services, Social Workers, Technology

Caseworkers in Children and Family Services at Chemung County Department of Social Services (DSS) in New York were spending only 21% of their time in the field and the rest on documentation. To improve family engagement and child safety while also meeting documentation requirements, the agency implemented Northwoods’ mobile document management software. Caseworkers are completing documentation 91 percent faster, allowing them to spend more time interacting with families.

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