Reports

The Reality of Measuring Human Service Programs: Results of a Survey

Data, Outcomes, Social Services

The public conversation about measuring programs is often theoretical, focusing on what organizations could or should do rather than on tactics for success. At Idealware, they were curious about the opposite—what specific tactics are organizations using to measure their programs? What are the barriers? To find out, in the summer of 2013 they created and distributed a survey to human service organizations on their own mailing list—generally small to mid-sized organizations—to learn how they were actually using technology to measure and evaluate the outcomes of their programs.

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Case Studies

“Mobile First” Innovations for 20-year-old SACWIS Improve Productivity, Efficiency of Caseworkers

CCWIS, Foster Care, Mobile App, Social Services, Social Workers, Technology

The Arizona Department of Child Safety (DCS) took an innovative approach to digital transformation by deploying a “mobile first” strategy, allowing more than 1,400 caseworkers to adopt current mobile technology into their practice today and access real-time data and information in the field, despite the limitations of its SACWIS. By implementing Diona Mobile Visits and Diona Mobile Investigations, DCS achieved seven significant benefits:

  • Increased Field Access to SACWIS to 100%
  • Improved Caseworker Efficiency by 20%
  • Increased Time Spent with Children and Families
  • Enhanced Service Quality and Case Outcomes
  • Improved Data Quality
  • Saved $18.7 Million Annually in Departmental Costs (Projected)
  • Implemented Complete Solution in Only 8 Months

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Case Studies

NYC HUMAN RESOURCES ADMINISTRATION (HRA) MOBILE DOCUMENT UPLOAD

Mobile App, Social Services

Learn how the HRA is leading the way in changing how people engage with a Health and Human Services agency, through citizen self-service tools. HRA has launched a mobile app which allows New Yorkers to quickly submit supporting documents through their mobile phones. This enterprise mobility solution saves clients' time while saving government resources.

Presentation

Children’s Bureau Advance Planning Document (APD) Process: APD 101

Case Management, CCWIS, Foster Care, Mobile App, Social Services, Technology

The Advance Planning Document (APD) 101 PowerPoint describes the APD process as defined by Federal Regulation 45 CFR 95. A detailed overview of the types of APDs is given, as well as submission processes, review processes, approval processes, exemptions, cost-allocation methodology, and waivers. Additionally, some technical assistance suggestions and helpful resources are provided.

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Presentation

CCWIS Transition Period and Other Triggers to Change Cost Allocation Plans

CCWIS, Government, Social Services, Technology

This brief DSS presentation provides targeted guidance to title IV-E agencies on whether to submit an updated Cost Allocation Methodology (CAM) or Public Assistance Cost Allocation Plan (PA-CAP) as a result of the Comprehensive Child Welfare Information System (CCWIS) transition period ending on July 31, 2018.

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Reports

Federal Parent Locator Service for Child Welfare Staff and Defining Automated Functions in Comprehensive Child Welfare Information Systems Presentation

CCWIS, Government, Social Services, Technology

This joint Office of Child Support Enforcement (OCSE) and DSS presentation describes the use of the Federal Parent Locator Service (FPLS) in child welfare cases, and provides guidance on defining and reporting Automated Functions, as defined by Federal Regulations 45 CFR 1355.53, as part of Comprehensive Child Welfare Information System (CCWIS) Advance Planning Document (APD) submissions, as defined by Federal Regulations 45 CFR 1355.52(i) and Federal Regulations 45 CFR 95.611.

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Presentation

CCWIS Final Rule: CCWIS Design Software Repository CCWIS Options

CCWIS, Government, Social Services, Technology

This DSS presentation describes the Comprehensive Child Welfare Information System (CCWIS) Design Requirements, as defined by Federal Regulations 45 CFR 1355.53, the CCWIS Software Repository, as defined by Federal Regulations 45 CFR 1355.52(h), and CCWIS Options, as defined by Federal Regulations 45 CFR 1355.54.

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