Case Studies

Mobile App Helps Clark County Social Workers Improve Family Engagement

Foster Care, Mobile App, Social Workers, Technology

Clark County Family and Children Services in Springfield, Ohio, needed a way to help child welfare social workers improve family engagement, but mountains of documentation and inefficient paper-based processes stood in the way. Since implementing Northwoods’ mobile document management for social services, social workers are saving up to two hours a day on paperwork and spending more face-to-face time with families.

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Reports

The Landscape of Salesforce for Nonprofits: A Report on the Current Marketplace for Apps (2015 Update)

Mobile App, Nonprofit, Technology

Salesforce CRM has the potential to be a powerful tool for nonprofits. But is it right for your organization? How can you transform it into the engine that powers your fundraising and constituent engagement? How can you make it work for you?

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Case Studies

“Mobile First” Innovations for 20-year-old SACWIS Improve Productivity, Efficiency of Caseworkers

CCWIS, Foster Care, Mobile App, Social Services, Social Workers, Technology

The Arizona Department of Child Safety (DCS) took an innovative approach to digital transformation by deploying a “mobile first” strategy, allowing more than 1,400 caseworkers to adopt current mobile technology into their practice today and access real-time data and information in the field, despite the limitations of its SACWIS. By implementing Diona Mobile Visits and Diona Mobile Investigations, DCS achieved seven significant benefits:

  • Increased Field Access to SACWIS to 100%
  • Improved Caseworker Efficiency by 20%
  • Increased Time Spent with Children and Families
  • Enhanced Service Quality and Case Outcomes
  • Improved Data Quality
  • Saved $18.7 Million Annually in Departmental Costs (Projected)
  • Implemented Complete Solution in Only 8 Months

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Case Studies

NYC HUMAN RESOURCES ADMINISTRATION (HRA) MOBILE DOCUMENT UPLOAD

Mobile App, Social Services

Learn how the HRA is leading the way in changing how people engage with a Health and Human Services agency, through citizen self-service tools. HRA has launched a mobile app which allows New Yorkers to quickly submit supporting documents through their mobile phones. This enterprise mobility solution saves clients' time while saving government resources.

Presentation

Children’s Bureau Advance Planning Document (APD) Process: APD 101

Case Management, CCWIS, Foster Care, Mobile App, Social Services, Technology

The Advance Planning Document (APD) 101 PowerPoint describes the APD process as defined by Federal Regulation 45 CFR 95. A detailed overview of the types of APDs is given, as well as submission processes, review processes, approval processes, exemptions, cost-allocation methodology, and waivers. Additionally, some technical assistance suggestions and helpful resources are provided.

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Industry Articles

So, you think you have a mobility solution?

CCWIS, Foster Care, Government, Mobile App, Social Services, Technology

Most business leaders are wise enough to know that it makes great sense to provide mobility solutions to their customers and their workforce. Mobility solutions can offer process efficiencies, cost savings, data quality improvements, and even improved employee satisfaction. But, if they are not properly implemented, you will not achieve maximum potential return on the investment. Worse, you could spend the money, frustrate everyone, and achieve nothing. Launching a true mobility solution requires much more than just handing out tablets or smartphones; a well-executed mobility solution can ease workload burdens, unclog backlogs and improve efficiency—all of which improve outcomes for the people you serve.

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Industry Articles

Mobility First: A New Way of Thinking

CCWIS, Foster Care, Government, Mobile App, Social Services, Technology

PCG has been socializing the movement of mobility first. Historically, mobility solutions has been an after-thought. This is unfortunate, because you can never get the most value out of a technology solution without thinking about it as a solution for business process redesign. Mobility can be easily cost-justified and has the power to solve many modern day business problems. Things like workforce satisfaction and retention, process inefficiencies, and data quality can all be improved through the use of true mobility solutions. The power of mobility tools also addresses safety and liability issues as well.

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Case Studies

Chemung County Caseworkers Shift Time from Paperwork to People

Case Management, CCWIS, Engagement, Foster Care, Government, Mobile App, Social Services, Social Workers, Technology

Caseworkers in Children and Family Services at Chemung County Department of Social Services (DSS) in New York were spending only 21% of their time in the field and the rest on documentation. To improve family engagement and child safety while also meeting documentation requirements, the agency implemented Northwoods’ mobile document management software. Caseworkers are completing documentation 91 percent faster, allowing them to spend more time interacting with families.

See the full case study

Case Studies

Mobile App Helps Clark County Social Workers Improve Family Engagement

CCWIS, Engagement, Foster Care, Government, Mobile App, Social Services, Social Workers, Technology

Clark County Family and Children Services in Springfield, Ohio, needed a way to help child welfare social workers improve family engagement, but mountains of documentation and inefficient paper-based processes stood in the way. Since implementing Northwoods’ mobile document management for social services, social workers are saving up to two hours a day on paperwork and spending more face-to-face time with families.

See the full case study