Case Studies

Collected Voices: Data-Informed Nonprofits

Data, Nonprofit, Program Evaluation , Technology

This is not a report, per se; it isn’t a guide or a handbook. Just as these participants plan to continue working on the ways their organizations collect and use data, we hope that this collection can serve you and your team in learning about what others are doing and where you may go next.

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Workbook: Data-Driven Decision Making – Exploring Outcomes Indicators

Data, Nonprofit, Outcomes, Program Evaluation

In 2013, NTEN partnered with Idealware to create Getting Started With Data-Driven Decision Making: A Workbook. The workbook has since been downloaded and used by diverse organizations in the U.S. and beyond. They frequently use the workbook and processes it outlines in NTEN Labs, one-day, hands-on workshops. NTEN even uses the workbook internally.

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The 2013 “Getting Started With Data-Driven Decision Making” Workbook

Data, Nonprofit, Outcomes

Getting started isn’t a trivial process, however. What metrics will be useful and actionable—but not require a ton of time to collect and understand? How do you define and communicate data in order for your organization to make decisions?
This workbook will help you with those questions.

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The Reality of Measuring Human Service Programs: Results of a Survey

Data, Outcomes, Social Services

The public conversation about measuring programs is often theoretical, focusing on what organizations could or should do rather than on tactics for success. At Idealware, they were curious about the opposite—what specific tactics are organizations using to measure their programs? What are the barriers? To find out, in the summer of 2013 they created and distributed a survey to human service organizations on their own mailing list—generally small to mid-sized organizations—to learn how they were actually using technology to measure and evaluate the outcomes of their programs.

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