Case Studies

Collected Voices: Data-Informed Nonprofits

Data, Nonprofit, Program Evaluation , Technology

This is not a report, per se; it isn’t a guide or a handbook. Just as these participants plan to continue working on the ways their organizations collect and use data, we hope that this collection can serve you and your team in learning about what others are doing and where you may go next.

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Case Studies

Unleashing Innovation: Using Everyday Technology to Improve Nonprofit Services

Innovation, Nonprofit, Technology

MAP for Nonprofits and Idealware came together for an exciting research project that paves the way for organizations to use technology in innovative ways to deliver services and advance their missions.

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Case Studies

Mobile App Helps Clark County Social Workers Improve Family Engagement

Foster Care, Mobile App, Social Workers, Technology

Clark County Family and Children Services in Springfield, Ohio, needed a way to help child welfare social workers improve family engagement, but mountains of documentation and inefficient paper-based processes stood in the way. Since implementing Northwoods’ mobile document management for social services, social workers are saving up to two hours a day on paperwork and spending more face-to-face time with families.

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Case Studies

“Mobile First” Innovations for 20-year-old SACWIS Improve Productivity, Efficiency of Caseworkers

CCWIS, Foster Care, Mobile App, Social Services, Social Workers, Technology

The Arizona Department of Child Safety (DCS) took an innovative approach to digital transformation by deploying a “mobile first” strategy, allowing more than 1,400 caseworkers to adopt current mobile technology into their practice today and access real-time data and information in the field, despite the limitations of its SACWIS. By implementing Diona Mobile Visits and Diona Mobile Investigations, DCS achieved seven significant benefits:

  • Increased Field Access to SACWIS to 100%
  • Improved Caseworker Efficiency by 20%
  • Increased Time Spent with Children and Families
  • Enhanced Service Quality and Case Outcomes
  • Improved Data Quality
  • Saved $18.7 Million Annually in Departmental Costs (Projected)
  • Implemented Complete Solution in Only 8 Months

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Case Studies

NYC HUMAN RESOURCES ADMINISTRATION (HRA) MOBILE DOCUMENT UPLOAD

Mobile App, Social Services

Learn how the HRA is leading the way in changing how people engage with a Health and Human Services agency, through citizen self-service tools. HRA has launched a mobile app which allows New Yorkers to quickly submit supporting documents through their mobile phones. This enterprise mobility solution saves clients' time while saving government resources.

Case Studies

Spend More Quality Time with Families

Case Management, CCWIS, Foster Care, Government, Social Services, Social Workers, Technology

Case Study: Houston County Department of Human Services
Since implementing Traverse®—a content collection and case discovery software solution—social workers in the Child/Family and Adult units spend more quality face-to-face time with families and connect them to services faster. They have a holistic view of critical case information to focus on safety and outcomes, not just paperwork.

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Case Studies

Lenoir County Cuts Child Welfare Turnover by 77% with Document Management

CCWIS, Foster Care, Government, Social Services, Social Workers, Technology

In 2006, Lenoir County Department of Social Services (DSS) had a 73% turnover rate within its Child Welfare unit because documentation requirements and emotional stress were taking such a big toll on social workers. At fault was a manual, paper-based process. Now, workers have access to office-based and field-based document management solutions that give them more time to focus on engaging clients, building trust, and delivering quality service. The change helped reduce turnover to 17%.

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Case Studies

Chemung County Caseworkers Shift Time from Paperwork to People

Case Management, CCWIS, Engagement, Foster Care, Government, Mobile App, Social Services, Social Workers, Technology

Caseworkers in Children and Family Services at Chemung County Department of Social Services (DSS) in New York were spending only 21% of their time in the field and the rest on documentation. To improve family engagement and child safety while also meeting documentation requirements, the agency implemented Northwoods’ mobile document management software. Caseworkers are completing documentation 91 percent faster, allowing them to spend more time interacting with families.

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Case Studies

Mobile App Helps Clark County Social Workers Improve Family Engagement

CCWIS, Engagement, Foster Care, Government, Mobile App, Social Services, Social Workers, Technology

Clark County Family and Children Services in Springfield, Ohio, needed a way to help child welfare social workers improve family engagement, but mountains of documentation and inefficient paper-based processes stood in the way. Since implementing Northwoods’ mobile document management for social services, social workers are saving up to two hours a day on paperwork and spending more face-to-face time with families.

See the full case study