White Papers

A New Standard in Placement Stability

Case Management, Foster Care, Social Workers, Technology

Implemented by TFI in 2010, ECAP uses a series of algorithms that combine preference and availability matching with a scoring system that determines better matches between foster families and children. ECAP provided TFI’s placement staff with immediate improvements in the efficiency of the placement process. Intake information for each child was now easily accessible in one system, which cut down on the time it took to make placements. TFI intake staff members no longer had to sit and wait with children while other intake staff looked for placements.

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A Consumers Guide to Case Management Systems

Case Management, Nonprofit, Social Workers, Technology

In this report Idealware examines five widely-used, generalized systems identified through interviews with human services professionals, consultants, academics, and other experts in this field. They also provide a glimpse into the types of systems available and what they typically do to help you get a sense of what to look for in a case management system. They then dive in for a closer look at specific systems and do an apples-to-apples comparison of features to help you understand what might work for you and what differentiates each system.

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Children’s Bureau Advance Planning Document (APD) Process: APD 101

Case Management, CCWIS, Foster Care, Mobile App, Social Services, Technology

The Advance Planning Document (APD) 101 PowerPoint describes the APD process as defined by Federal Regulation 45 CFR 95. A detailed overview of the types of APDs is given, as well as submission processes, review processes, approval processes, exemptions, cost-allocation methodology, and waivers. Additionally, some technical assistance suggestions and helpful resources are provided.

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Case Studies

Spend More Quality Time with Families

Case Management, CCWIS, Foster Care, Government, Social Services, Social Workers, Technology

Case Study: Houston County Department of Human Services
Since implementing Traverse®—a content collection and case discovery software solution—social workers in the Child/Family and Adult units spend more quality face-to-face time with families and connect them to services faster. They have a holistic view of critical case information to focus on safety and outcomes, not just paperwork.

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Case Studies

Chemung County Caseworkers Shift Time from Paperwork to People

Case Management, CCWIS, Engagement, Foster Care, Government, Mobile App, Social Services, Social Workers, Technology

Caseworkers in Children and Family Services at Chemung County Department of Social Services (DSS) in New York were spending only 21% of their time in the field and the rest on documentation. To improve family engagement and child safety while also meeting documentation requirements, the agency implemented Northwoods’ mobile document management software. Caseworkers are completing documentation 91 percent faster, allowing them to spend more time interacting with families.

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Case Studies

Robeson County Goes 100% Paperless with Software for Social Services Agencies from Northwoods

Case Management, CCWIS, Foster Care, Government, Mobile App, Social Services, Social Workers, Technology

When the Robeson County Department of Social Services began running out of space for its paper files, the director contacted Northwoods with an aggressive goal: Make our social services agency completely paperless. The team at Northwoods didn’t bat an eye and got right to work. Not only did the agency achieve its goal of going paperless, it dramatically improved caseworker productivity and client service times.

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Industry Articles

Managing the Flow: Predictive Analytics in Child Welfare

Case Management, Data, Foster Care, Government, Social Services, Technology

Predictive analytics promises to help child welfare agencies better understand which groups of children in their communities may have an increased chance of being in danger of abuse. However, there are several risks, challenges, and factors to consider.

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